One subscriber, identified as @icekied on X, criticised MTN for failing to notify customers ahead of the disruption, saying all three of his MTN SIM cards became unusable until Friday morning.
He described the experience as unacceptable and urged the company to compensate subscribers for the inconvenience.
Another customer, @AjunamJohn, condemned the poor broadband service, arguing that MTN should be held financially accountable for the disruption and its impact on customers.
Similarly, a subscriber using the handle @36bgmillitary claimed to have lost a business opportunity worth ₦7 million because of the network failure.
According to him, his dependence on MTN's internet service prevented him from completing a crucial transaction, leaving him disappointed and uncertain about recovering the lost deal.
Other subscribers also expressed dissatisfaction with the company's handling of network disruptions.
@Vincentrate accused MTN of showing little concern for customers affected by its unreliable services, while @SHYLOCK142 called for greater accountability, particularly over failed banking transactions and the financial difficulties caused by unstable connectivity.
The subscriber described the situation as unacceptable, stressing that customers paying for telecommunications services deserve reliable connections.
Meanwhile, MTN acknowledged the technical difficulties on Thursday, informing customers that some services could be temporarily unavailable while its engineers worked to restore normal operations.
The disruption coincided with the annual Customer Service Week, observed during the first full week of October. This year's celebration runs from October 5 to 9, 2026.
On Friday, MTN apologised to affected subscribers and announced that the technical issues had been resolved, with services fully restored.
Responding to complaints on X, the telecommunications company advised customers still experiencing connectivity problems to restart their mobile devices to refresh their network connections.
Despite the announcement, several subscribers continued to demand compensation and stronger measures to prevent similar disruptions in the future.MTN subscribers across Abuja, Oyo, Lagos, Rivers and Delta states have expressed frustration over Thursday’s network disruption, which left many customers without reliable internet access and reportedly resulted in financial losses.
The outage, which occurred during the 2026 Customer Service Week, sparked widespread criticism on social media, with affected users accusing the telecommunications company of poor service delivery and demanding compensation.
One subscriber, identified as @icekied on X, criticised MTN for failing to notify customers ahead of the disruption, saying all three of his MTN SIM cards became unusable until Friday morning.
He described the experience as unacceptable and urged the company to compensate subscribers for the inconvenience.
Another customer, @AjunamJohn, condemned the poor broadband service, arguing that MTN should be held financially accountable for the disruption and its impact on customers.
Similarly, a subscriber using the handle @36bgmillitary claimed to have lost a business opportunity worth ₦7 million because of the network failure.
According to him, his dependence on MTN's internet service prevented him from completing a crucial transaction, leaving him disappointed and uncertain about recovering the lost deal.
Other subscribers also expressed dissatisfaction with the company's handling of network disruptions.
@Vincentrate accused MTN of showing little concern for customers affected by its unreliable services, while @SHYLOCK142 called for greater accountability, particularly over failed banking transactions and the financial difficulties caused by unstable connectivity.
The subscriber described the situation as unacceptable, stressing that customers paying for telecommunications services deserve reliable connections.
Meanwhile, MTN acknowledged the technical difficulties on Thursday, informing customers that some services could be temporarily unavailable while its engineers worked to restore normal operations.
The disruption coincided with the annual Customer Service Week, observed during the first full week of October. This year's celebration runs from October 5 to 9, 2026.
On Friday, MTN apologised to affected subscribers and announced that the technical issues had been resolved, with services fully restored.
Responding to complaints on X, the telecommunications company advised customers still experiencing connectivity problems to restart their mobile devices to refresh their network connections.
Despite the announcement, several subscribers continued to demand compensation and stronger measures to prevent similar disruptions in the future.
One subscriber, identified as @icekied on X, criticised MTN for failing to notify customers ahead of the disruption, saying all three of his MTN SIM cards became unusable until Friday morning.
He described the experience as unacceptable and urged the company to compensate subscribers for the inconvenience.
Another customer, @AjunamJohn, condemned the poor broadband service, arguing that MTN should be held financially accountable for the disruption and its impact on customers.
Similarly, a subscriber using the handle @36bgmillitary claimed to have lost a business opportunity worth ₦7 million because of the network failure.
According to him, his dependence on MTN's internet service prevented him from completing a crucial transaction, leaving him disappointed and uncertain about recovering the lost deal.
Other subscribers also expressed dissatisfaction with the company's handling of network disruptions.
@Vincentrate accused MTN of showing little concern for customers affected by its unreliable services, while @SHYLOCK142 called for greater accountability, particularly over failed banking transactions and the financial difficulties caused by unstable connectivity.
The subscriber described the situation as unacceptable, stressing that customers paying for telecommunications services deserve reliable connections.
Meanwhile, MTN acknowledged the technical difficulties on Thursday, informing customers that some services could be temporarily unavailable while its engineers worked to restore normal operations.
The disruption coincided with the annual Customer Service Week, observed during the first full week of October. This year's celebration runs from October 5 to 9, 2026.
On Friday, MTN apologised to affected subscribers and announced that the technical issues had been resolved, with services fully restored.
Responding to complaints on X, the telecommunications company advised customers still experiencing connectivity problems to restart their mobile devices to refresh their network connections.
Despite the announcement, several subscribers continued to demand compensation and stronger measures to prevent similar disruptions in the future.